Make-Up Policy

Submitting a Future Absence

In order to submit a Future Absence, please be sure to login to your Customer Portal https://portal.iclasspro.com/bstars23 and select "Future Absences" under the correct child.

Redeeming a Makeup Token

In order to redeem a Makeup Token, please be sure to login to your Customer Portal https://portal.iclasspro.com/bstars23 and select "Makeups" under the correct child.

Scheduling a Set Makeup Class
(currently only available for swim classes)

If selecting a set makeup class, this can be done under "Make-up Classes" in the Booking screen in the Customer Portal.

Missed Class Policy

  • In order to be eligible for a Makeup Token, the missed class must be submitted at least 24 hours in advance through the Customer Portal.
  • Only 1 missed class per calendar month is entitled to a Makeup Token.
  • Makeup Tokens expire 12 months (365 days) after the date issued and may only be redeemed while the student is actively enrolled.
  • Makeup Tokens must be redeemed online through the Customer Portal.
  • Makeup classes are a courtesy and availability is NOT guaranteed. Makeup classes are available on a first come first served basis.
  • Missed classes MAY NOT be credited towards future tuition.
  • We DO NOT guarantee the same instructor, time, or student ratio for makeup classes.
  • Makeup Tokens cannot be reissued- we DO NOT makeup a missed makeup.
  • Makeup Tokens are non-transferable and non-refundable.
  • Missing 4 consecutive lessons may result in being removed from the class.

Illness Policy

To ensure the safety of your child as well as all of the other children here at Bright Stars, please be aware of the following illness policy:

Parents should not allow their child to participate in class if the child is experiencing any of the following symptoms:


  • Vomiting (within 48 hours)
  • Rash, lice or nits (body rash, especially with a fever or itching)
  • Diarrhea (two or more watery stools in 48 hours)
  • Eye infection (thick mucus or pus draining from the eye)
  • Unusually tired, pale, lack of appetite, confused, or cranky
  • Fever (temperature of 100° (F) or more)
  • CHILDREN MUST BE FREE OF THE SYMPTOMS LISTED ABOVE FOR A MINIMUM OF 48 HOURS before returning to class.



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